Jessica Crandall -- Résumé

Bayside is one of New England's largest exposition, conference center and hotel complexes with over 240,000 square feet of contiguous exhibit space.

Senior Event Manager

• Primary operations manager responsible for planning and supporting show services for 25-36 shows annually.
• Serve as the main contact for the show managers, contractors, exhibitor services, and venue operations.
• Provide information to all vendors and staff regarding the show timelines and logistics.
• Conduct weekly operations meetings and pre-con meetings with contractors, in-house staff, and clients.
• Manage in-house exhibitor services department including telecommunications, internet, and cleaning services.
• Hire and schedule contractors, coordinate exhibitor forms, monitor orders, track costs, trouble-shoot issues onsite, and staffing for exhibitor services.
• Manage staff and vendors schedules to support show needs onsite.
• Advise clients in developing show floor plans, conference room specifications, and registration areas.
• Oversee the set-up of show floor, conference rooms and lobby areas to ensure client satisfaction.
• Ensure that public safety concerns are addressed including Fire, Police, and Medical personnel onsite.
• Forecast operations expenses for each show and provide options on services.
• Oversee the receipt of payments, security deposits and insurance certificates.
• Receive and sign off on all show related operations invoices.
• Track all show expenses and create post show invoices.

Along with 373 guest rooms, the Sheraton Framingham Hotel contains over 25 meetings rooms and is home to hundreds of trade events, conferences and social functions.

Catering Sales Manager

• Member of the "Starwood Sales Team of the Year" for the New England Region, two years running.
• Managed meetings, conferences and social events from sales to completion.
• Managed telephone inquiries, site visits and client presentations.
• Handled contract negotiations, proposals and finalized agreements.
• Coordinated floor plans, menus, audio visual, amenities and overnight room block requirements.
• Provided suggestions to enhance events and overall client satisfaction.
• Communicated all event set up and logistical needs to Banquet Services Department.
• Developed contracts with external vendors for services including transportation, audiovisual, specialty cuisine and decorating.
• Maintained function space calendar with all pertinent information.
• Participated in regional cross-selling program which piloted with 13 sister properties.
  

Bayside is one of New England's largest exposition, conference center and hotel complexes with over 240,000 square feet of contiguous exhibit space and 40,000 square feet of meeting space. Bayside Expo is home to more than half of New England's top public and trade events, conferences and social functions.

Senior Event Manager, Bayside Expo Center

• Coordinated and supervised all convention services and show floor activities for consumer and trade shows.
• Managed all aspects of events, including decorator set-up, security coverage, audio visual and catering requirements.
• Communicated all policies and guidelines to staff, vendors and clients.
• Served as onsite manager during all expo events; handled incidents and activities as they occurred.
• Handled in-house exhibitor services sales, billing, and order processing.
  
  

Conference Services Manager, Executive Conference Center

• Responsible for all events run through the executive conference center.
• Managed preparation and day of activities for events including weddings, airline security training, private functions and corporate meetings.
• Acted as liaison between the sales, catering, and operations teams.
• Supervised service staff and directed all daily activities.
• Coordinated service staffing schedules and payroll.
  

Event Coordinator, Bayside Expo Center

• Oversaw the planning and logistics for over 25 trade shows and 50 major consumer shows at the Bayside Expo Center.
• Communicated event information and procedures to all departments to ensure the shows' success.
• Acted as onsite manager during all event activity.
• Formed and maintained relationships with clients, vendors and service staff.
  

The admissions department is responsible for planning recruitment events for prospective students at Simmons College.  These events are planned on a strict budget and cater to an international audience.

Event and Volunteer Coordinator

• Coordinated on-site and off-site events for groups of 50 to 300 participants.
• Developed event itineraries consisting of keynote speakers and program panels.
• Handled all aspects of external vendor contracts.
• Developed marketing materials including invitations, event programs, and collateral.
• Coordinated banquets, site location selection and room requirements.
• Managed on-line registration process, event confirmations, and all other correspondence.
• Trained and directed event staff and volunteers.

Fixed-income and value-based equity investment analysis’s now teamed with Fleet Bank under the name Columbia Management Advisors, Inc.

Administrative Assistant

• Provided complete administrative support for Portfolio Managers in Municipal Bond Department.
• Processed and distributed finical reports.
• Coordinated meetings, calendars, and travel arrangements.
• Created and maintained growth charts for statistical analysis.
• Completed preliminary research on high yield funds.